FAQ
I am missing an item in my box, what do I do?
Not to worry, please contact ‘info.vetmedessentials@gmail.com and we will sort it out.
My box is delayed, what do I do?
You should have received a tracking number on or around the 14th of the month. You can track your parcel via the USPS Post dashboard here - https://tools.usps.com/go/TrackConfirmAction_input
For shipping to Cananda track your parcel via UPS here -
https://www.ups.com/track?loc=en_CA&requester=ST/
If your box has not been delivered in 10 business days, please contact us at 'info.vetmedessentials@gmail.com' and we will follow up with the Business Support Portal for an update.
Do you ship worldwide?
We currently only ship in the United States.
If you are interested in a box, please reach out to us at 'vetmed.essentials@gmail.com'
and we will work it out with you
How do I update my subscription/address/billing details?
You can update your details here when you sign in to your account
> click ‘manage’ > here you can change your shipping address, card details and manage your subscription.
Will my subscription change/cancel after the commitment period?
No. At the end of your commitment period (bi-annual/annual), you will then go onto a flexible month to month renewal, where you can skip/cancel. Your subscription will also remain at the same price you signed up with.
What is your cancelation policy?
If you are on a month to month subscription, you can cancel/skip anytime. If you agree to a bi-annual or annual box subscription you need to stay for the full commitment period. If you need to cancel a plan under certain circumstances, you will need to contact us at ‘vetmed.essentials@gmail.com'
We do not do refunds on the already sent box. To cancel your subscription, log into your account here
Is there a contract?
Definitely not! You can skip or cancel at any time. Please note that if you are on a bi- annual or annual commitment plan, you have committed to pay for that full period of the subscription. You can skip months during a commitment term, just email us at vetmed.essentials@gmail.comand we can sort that out for you.